Returns/exchanges

RETURNS

I know you will love your products as much as I do so im sure you wont need to return them but just in case...

Due to the fact that our products are handmade to order, I am unable to provide refunds or exchanges purely for change of mind. All items on our website are accompanied by detailed information where possible including their dimensions. Please consider whether the specific product is right for you before confirming your order.

All products are carefully handmade and inspected for defects before they are shipped to you. If you receive your item and you believe it to be faulty please contact me  within 24 hours at: Sales@landofmini.com.au and notify us of your order number and the alleged faults. Please include corresponding photographs where appropriate.
If I believe you are eligible for a refund or exchange we require your goods to be sent to us within 5 days of original receipt. Goods must be unused and in new and sale-able condition, Including any original tags or packaging. Please also provide us with your original receipt or tax invoice as proof of purchase. Please return your items using an insured and tracked method of postage. Land of Mini will not action returns that do not reach us safely and on time. Customers will be responsible for return shipping charges.

After I inspect your goods, I will notify you as to whether a refund or exchange is appropriate. We reserve the right to refuse refunds or exchanges if we believe your product is damaged due to some misuse on your part, including non-compliance with care instructions. Assessing goods and processing refunds or exchanges is at our sole discretion.
If approved, refunds will be processed to your original method of payment within 5 business days. If an exchange will be provided, we will ship your new item to you as soon as possible at your expense.